Financial statements such as a bank statement, credit card statement.Online Tax Invoice (order confirmations will not be accepted).Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents: Refurbished parts may be used to repair goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. It is the responsibility of the customer to ensure that all personal data is deleted before return to Peel Tech Pty Ltd. Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. We reserve the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. Peel Tech Pty Ltd may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. The following items can not be returned if you change your mind: If you can’t provide proof of purchase we will be unable to provide you with an exchange coupon or refund.Ī restocking fee of up to 15% maybe be applied on orders for change of mind. The refund will be provided using your original payment method.īy saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included. Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.Īt Peel Tech Pty Ltd you have 3 days to return your items (some exclusion apply) for an exchange as long as it is returned in a saleable condition with original proof of purchase.

We reserve the right to not offer a refund or an exchange. If the failure is minor, we reserve our right to offer to repair only. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

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